Refund policy
RETURNS & REFUNDS
At S.D.O / SINCE DAY ONE, we want you to be confident in every order you place.
If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery for eligible items.
RETURN ELIGIBILITY
To qualify for a return, items must:
- Be unworn and unused
- Be in their original condition
- Include original tags and packaging
- Be returned within 30 days of delivery
Items that show signs of wear, washing, alteration, or damage caused after delivery may not be eligible for a refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email support@sdowear.com with:
- Your order number
- Clear photos of the issue
Once reviewed, we will provide a replacement or full refund at no additional cost.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
If S.D.O provides a return shipping label, the cost of the label may be deducted from the final refund amount.
Items sent back without first contacting us and receiving return instructions may not be accepted.
REFUND PROCESSING
Once your return is received and inspected, we will notify you of the approval status of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
NON-RETURNABLE ITEMS
- Gift cards
- Final sale items
- Items returned outside the 30-day return window
- Items that have been worn, washed, altered, or damaged after delivery
SIZING INFORMATION
Please review our size guides carefully before placing your order.
If you have questions about sizing before purchasing, contact support@sdowear.com and we'll be happy to help.
QUESTIONS?
For any questions regarding returns, refunds, or exchanges, contact us at:
Built Since Day One.